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Refund and Returns Policy

Thank you for shopping with us at GoCartopia. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure your peace of mind.

  1. Eligibility for Refund and Returns:
    • Our refund and returns policy is applicable to all products purchased directly from our website.
    • Please note that this policy does not cover items that are non-refundable or non-returnable. These items include perishable goods, personalized items, intimate or sanitary goods, and downloadable software or digital products.
  2. Return Conditions:
    • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
    • The item must be returned within 7 days from the date of delivery.
    • You must provide proof of purchase, such as an order number or receipt.
  3. Return Process:
    • To initiate a return, please contact our customer support team at [email protected] within the specified return period.
    • Our team will guide you through the return process and provide you with a return authorization if your request meets the eligibility criteria.
    • Please do not send the item back to us without prior authorization, as it may result in delays or complications in processing your return.
  4. Return Shipping:
    • Customers are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
    • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items to ensure safe and timely delivery.
    • Please note that we are not liable for any lost or damaged items during the return shipping process.
  5. Refund Process:
    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to your original method of payment within 10 days.
    • Please note that the refund amount may be subject to deductions for any applicable shipping costs or restocking fees as stated in our refund policy.
  6. Refund Exceptions:
    • In certain cases, we reserve the right to deny a refund or charge a restocking fee if the returned item does not meet the return conditions mentioned above.
    • We may also refuse a refund if the item is returned after the specified return period or if it is damaged due to misuse, negligence, or improper handling.
  7. Contact Us:
    • If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team at [email protected]. We are here to assist you and address any issues you may have.

Please note that this refund and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.

Last updated: 05/24/2023